Spain & Portugal
Standard delivery: 3–5 business days
Express delivery: 24–48h, when available
Free standard shipping on orders over €120

Rest of EU
Standard delivery: 5–8 business days
Free standard shipping on orders over €120

UK & Switzerland
Standard delivery: 8–10 business days

Delivery times may vary slightly depending on destination and availability. You’ll always see the available shipping options at checkout.

We accept returns within 14 days of delivery.

Items must be unused and returned in their original condition and packaging, with all tags attached.

Final sale items, gift cards and personalized products cannot be returned.

To request a return, email family@hueqqo.com with your order number and we’ll send you the next steps.

Please email family@hueqqo.com with your order number and a few clear photos of the product and packaging.

We’ll help you sort it out as quickly as possible.

Some of our pieces are produced in limited batches and may be restocked depending on availability.

When possible, you’ll be able to sign up for a restock notification directly on the product page.

Pre-order means the product is not ready to ship yet, but you can reserve it from the next production batch.

The estimated shipping date will always be shown clearly on the product page.

If your order contains both in-stock and pre-order items, they may be shipped together once the pre-order item is ready unless stated otherwise.

Care depends on the material, so always check the Composition section on the product page first.

As a general rule, use a soft damp cloth and avoid harsh chemicals or abrasive cleaners.

For ceramics and tableware, follow the specific care instructions listed on each product page.

Orders within the European Union are shipped with taxes included.

For destinations outside the EU, local customs duties, taxes or import fees may apply depending on the country.

These charges are not included in your order total and are the responsibility of the customer.

If you’re interested in stocking Hueqqo or using our pieces in a residential or commercial project, email family@hueqqo.com with a short introduction and we’ll get back to you with our trade conditions and catalogue.