FAQ
The useful stuff
We ship across the EU and UK.
Spain & Portugal
Standard delivery: 3–5 business days — €3.90
Express delivery: 24–48h — €6.90
Free standard shipping on orders over €120
Rest of the EU
Standard delivery: approximately 5–8 business days
Free standard shipping on eligible orders over €120
UK
Shipping rates are calculated separately and shown at checkout. Free shipping over €120 does not apply to UK orders.
The exact shipping options available for your address will always be shown before payment.
A pre-order lets you secure a piece from an upcoming production batch before it is ready to ship.
The estimated shipping date will always be shown on the product page.
If your order contains both pre-order and in-stock items, the full order will be shipped together once the pre-order piece is ready.
Changed your mind? That happens.
You can request a return within 14 days of receiving your order.
Items must be unused and returned in their original condition and packaging.
Still have a question?
We're happy to help.
Drop us a line at family@hueqqo.com
