SHIPPING & RETURNS

EUROPE

Shipping

We ship Hueqqo orders from Spain.

Orders are normally prepared within 2 business days. Once your order is on its way, you’ll receive a tracking email so you can follow it home.

Spain
Standard delivery: approximately 3–5 business days.
Express delivery: 24–48h when available.

European Union
Standard delivery: approximately 5–8 business days, depending on destination.

Free standard shipping on orders over €120 within eligible EU destinations.

Exact shipping options, prices and estimated delivery times are always shown at checkout before payment.

EU returns

Changed your mind? That happens.

You can request a return within 14 days of receiving your order by contacting family@hueqqo.com with your order number.

Once your return has been approved, we’ll send you the return instructions.

Items must be returned unused and in their original condition and packaging.

For the moment, Hueqqo covers the return shipping cost for eligible change-of-mind returns within the EU.

UNITED KINGDOM

UK shipping

Orders to the United Kingdom are shipped from Spain.

Orders are normally prepared within 2 business days. Shipping rates and estimated delivery times for the UK are calculated separately and displayed at checkout.

Free shipping over €120 does not apply to UK orders.

The exact shipping cost and estimated delivery time will always be shown before payment.

Yo aquí no pondría un número de días inventado hasta que confirmemos exactamente qué tarifa/servicio está utilizando Shopify para UK.

UK returns

Changed your mind? No problem.

You can request a return within 14 days of receiving your order by contacting family@hueqqo.com with your order number.

For UK change-of-mind returns, customers are responsible for arranging and covering the cost of return shipping.

Once your return has been approved, we’ll send you the return address and instructions.

We recommend using a tracked shipping service, as Hueqqo cannot be responsible for returned parcels lost in transit.

Items must be returned unused and in their original condition and packaging.

DAMAGED, FAULTY OR INCORRECT ITEMS

Something not quite right? We’ll sort it.

If your order arrives damaged, faulty or incorrect, please contact family@hueqqo.com with:

your order number
clear photos of the product
photos of the packaging where relevant

Please contact us before returning anything.

When the problem is our responsibility, Hueqqo will cover the appropriate return or replacement costs.

REFUNDS

Once your return has been received and checked, your refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take a few additional business days for the refund to appear.

Where required by applicable consumer law, the standard outbound delivery cost originally paid will also be refunded. Additional costs resulting from choosing a more expensive delivery method are not refundable beyond the standard delivery amount.